How do you determine the tone of a text?

Read the excerpt from "declaration of conscience" by margaret chase smith. the exercise of these rights should not cost one single american citizen his reputation or his right to a livelihood nor should he be in danger of losing his reputation or livelihood merely because he happens to know someone who holds unpopular beliefs. who of us doesn't? otherwise none of us could call our souls our own. otherwise thought control would have set in. this excerpt contains an example of

Jenna stood in front of the closed door. she knew she hadevery right to be here. your exam scores are just as high ascora's, she said to herself. there's no reason you shouldhave been left off the math team while cora was namedcaptain. she had never been one to rock the boat, but shecouldn't just let this lie.she pushed the door open and saw ms. jenson, the mathteam advisor, sitting at her desk. "ms. jenson? can i talk toyou for a minute? " her voice wavered, but she tried to lookconfident."sure," said ms. jenson, "but i hope this isn't about namingcora captain of the math team. i'm afraid my decision isfinal."jenna took a deep breath and prepared to plead her case.which statement best describes the external conflict in this passage?

Drag the tiles to the boxes to form correct pairs. match each excerpt to the type of characterization it uses.