NEED HELP PLEASE/NO LINKS Dennis is talking to an angry customer who didn’t receive the product she ordered. With a warm smile, Dennis says, “I apologize, ma'am. I'll personally ensure that you receive it tomorrow.” He has
A) made the interaction more pleasant
B) cleared up a misunderstanding

I don't know which one to choose because realistically they're both correct.

When abigail is interrogated by parris, she: a. claimed that tituba made her do those things. b. admitted that she asked tituba to do those things. c. said that betty and ruth were dancing naked. d. asked for forgiveness from her dear uncle.

My pretty rose tree by william blake a flower was offered to me, such a flower as may never bore; but i said, ‘i’ve a pretty rose tree,’ and i passed the sweet flower o’er. then i went to my pretty rose tree, to tend her by day and by night; but my rose turned away with jealousy, and her thorns were my only delight. what is the rhyme scheme of the two stanzas in this poem? a. abba, cdda b. abab, acac c. abab, cddc d. abaa, cddc

Life is a barren field frozen with snow. what literary device is he using? a.metaphor b. simile c. personification d. none of the above