Class : JROTC What is the best practice to acknowledge the needs of a customer and let him or her know that his or her customer service representive empathizes? O confronting O mirroring Oactive listening O bargaining

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The author most likely uses the word monstrous rather than the word “unpleasant” because it has a more positive connotation than the word “unpleasant.” a more negative connotation than the word “unpleasant.” a more neutral connotation than the word “unpleasant.” almost the same connotation as the word “unpleasant.”

Where sarah live? a. are b. is c. do d. does

9. types of literature that are told from a point of view include autobiographies, memoirs, diaries, and journals.