Please please help me please

What is the effect of narrator's word choice on the tone of this passage? the words "my heart shrank within itself" create a fearful tone. the words "better-omened" set a hopeful tone. the words "wounded his fellow" develop a remorseful tone. the words "struck harsh upon my ears" suggest an irritated tone.

Similarities between speaker’s delivery and active listening?

Which sentence best summarizes this excerpt from book 21 of the odyssey?