Write a letter of apology to a customer who brought a defective phone from your store.

Dear Customer,

Thank you for contacting me about your defective phone. I am truly sorry that you received a defective phone from my store. All of my products go through several measures before they are delivered to customers. However, this one regrettably slipped past those checks and failed to live up to my standards.

To make up for this error, I will have shipped you a new phone, which should arrive within 2-5 business days.

I am truly sorry that your original purchase did not live up to your expectations, but I look forward to providing a better experience for you going forward.

Thanks again for bringing this issue to my attention, and please don’t hesitate to contact me directly with any other concerns you may have.

Sincerely, (Your name)

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-lavira : )