Look at my first question for the text for this answer Which quotation from the essay best supports Gandhi's belief that the railways in India provide appalling service to its customers?

"At one place an important railway servant swore at a protestant, threatened to strike him and locked the door over the passengers whom he had with difficulty squeezed in."

"It was labelled to carry 22 passengers. These could only have seating accommodation. There were no bunks in this carriage whereon passengers could lie with any degree of safety or comfort."

"Now and then I have entered into correspondence with the management of the different railways about the defects that have come under my notice."

"The carriage was packed already and but for a friend's intervention I could not have been able to secure even a seat. My admission was certainly beyond the authorised number."