Use your own initiative, think about what the expectations of the customer and your company may be. You are required to produce a customer service policy for the building services engineering company you work for. The business undertakes work for both property developers and private domestic customers. Provide a detailed policy on the pages below. Your policy should include:
• an initial statement of the company’s commitment to how it deals with customers
• simple paragraphs detailing the standards set for each aspect of the business and how those standards are going to be met; the standards identified must be achievable.

Customer Care Policy for ABC Building Services Company
1. Policy statement

2. Business standards

3. Personnel requirements

You are to write a five paragraph literary essay based on one of the 4 prompts and what you have read and learned in this module. these are your options: 1. how do the events of "the white umbrella" teach the narrator a lesson about shame and acceptance? 2. what role does creativity play in "the bat-poet"? 3. how does the character of squeaky change over the course of "raymond's run"? 4. discuss the influences of older family members on the protagonists and speakers in the stories and poems of this unit. you are to write a five paragraph literary essay based on what you have read and learned in this module. your final submission should meet the following requirements. • submit completed pre-writing and outline documents. • write an essay that contains an introduction with hook and thesis statement, supporting paragraphs with evidence and at least one quotation, and a conclusion that restates the thesis and reviews main points. • use transitions appropriate to the pattern of organization. • use vocabulary to create tone and voice. • cite primary source (quotation). • submit completed revision checklist. • vary sentence structure. • create sentences with parallel structures. • use technology in the writing process.