Using Ethos: "You are trying to persuade your teacher not to give you homework."

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

as for symbolic actions, the narrator's tearing down the wallpaper in an attempt to find the "woman" in the wallpaper represents her struggle to retain or regain her sanity.   the wallpaper has been part of her confinement and by her tearing it down, she is freeing herself from that confinement.

showing or having an insensitive and cruel disregard for others. (so basically being heartless)

hope this : )