Jack took up the job of a front desk staff at a reputed hotel. He will be interacting with various customers and employees from different parts of the world. Which two strategies can Jack's manager suggest to help him adapt to a diverse workplace? The manager is quite impressed with Jack. He wants to encourage Jack to actively listen and explore all solutions. He also wants to train Jack to avoid using I-statements and encourage him to participate in programs that teach him more about his own ethnic group. In addition, the manager wants to help Jack to understand the customs of other cultures.