EXPLAIN WHY THE AUTHOR USES THE WORDS/PHRASES. WHAT IS THERE INTENED EFFECT ON A READER? WHAT WAS THERE EFFECT ON YOU?

You can write about the tone of the words and what the intent of the author is with those words. For e.g soft tone may indicate calming scenario

Explanation:

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith