Examples of email etiquette or netiquette include all of the following except: Appropriate language and tone
Writing words or sentences in capital letters

Proper grammar, punctuation, text fonts and colors

since it is asking for her reaction to elnora's trouble at school you can rule out any answers with a positive response (b). then you can rule out (d), this is because it does not show the mother's reaction but the daughter's response. that leaves you with two options (a) and (c), by looking at the options you can rule out (c) because it isn't referring back to elnora's issues at school.

on my last