Read the e-mail from your customer in the eResource. Write an e-mail responding to this complaint and then describe elements to consider before you send the message to the consumer. Finally, evaluate the consumer`s communication. How might you improve the message to make it more appropriate and effective?

Read the passage from sugar changed the world. but there is another story as well. information about sugar spread as human knowledge expanded, as great civilizations and cultures exchanged ideas. in fact, while sugar was the direct cause of the expansion of slavery, the global connections that sugar brought about also fostered the most powerful ideas of human freedom. how do the details in this passage support the authors’ purpose? the details about the expansion of sugar inform readers about how widespread the use of sugar was. the details about human knowledge inform readers about how humans learned about sugar. the details about ideas and global connections persuade readers that sugar’s story has multiple consequences. the details about the spread of information about sugar entertain readers with stories of travel.

If a text made the claim that act iv was the most important act in the entire play, what evidence could you find to prove the accuracy of that claim? list one piece of evidence from the text to support that claim.

If a poet wants to tell an exciting story using a quick rhythmic pattern,what poetic form would best fit this function