Which strategy would be MOST effective to help analyze this passage?

Check my grammar: dear mr. peter szulczewskisubject: loyal customer’s complainti visited wish.com last month and found a 2-terabyte hard drive for only $69.99, an alive aquarium piranha fish for $7.99 and an unlocked samsung galaxy s9 phone for $599.99. the price of such quality item got me to buy all three of them thinking it is exactly what the description and pictures shows it be.the items arrived today and i am for giving me an actual samsung galaxy s9 for a low price but i got lied about the two other items, i know it doesn't always happen but we are losing our trust everytime it happens. i got 500gb hard drive and a plastic sardine fish. i thought i saved money but a 500-gigabyte hard drive should only be worth $40 and i am ok that they gave me a plastic fish because it is only $8 but they gave me a sardine plastic fish which is a very uninteresting species of fish and i have no use for it. you again for the phone. i like buying in your website and admire the prices you give to your items. i will not ask for a refund for the fish and hard drive but you should tell your sellers to use a truthful descriptions of their products because if they keep deceiving us, you might lose a lot of loyal customers.sincerely,russell john javierloyal customer

Look up the information for as many of these sources aspossible and write the works cited entry for each one. (you may make up dates and editions where necessary for the purposes of this exercise.)1. mark twain’s  the mysterious stranger2. a dictionary entry for the word  castigation  from  merriam-webster  (any edition)3. an article in  cosmopolitan  magazine by jennifer grant called “all you need to know”4. an encyclopedia entry for the name “geraldine ferraro” from  world book encyclopedia5. a website article titled “welcome to oz” with no listed author or publisher and no corporate affiliation

Imagine you are reading a story about a character named dray. dray is captain of the basketball team and practices for hours after school in order to achieve his goals of playing in the nba. one day, dray decides that he hates basketball. he quits the team and takes up knitting instead. what is the introduction of this new plot point is an example of a. an anticlimaxb. a conclusionc. a contrivanced. a climax