I failed the customer service aspects of the position.
Which phrase can replace the underlined word in the sentence to give it a
more positive connotation without changing the overall meaning?

1. in "the legend of sleepy hollow," how does his habit of reading frightening tales in the afternoon affect ichabod crane? a. it makes him fall asleep next to the brook by his schoolhouse. b. it makes him think about creating scary stories of his own. c. it makes him nervous and fearful at night. d. it makes him that there is no danger in sleepy hollow. 2. in "the legend of sleepy hollow," how does brom bones feel when he sees ichabod crane dancing with katrina van tassel at the party? a. relieved b. bored c. confused d. jealous 3. in "the legend of sleepy hollow," what happens to ichabod crane after he leaves the party? a. he is challenged to a duel by brom bones. b. he is fired from his job and asked to leave sleepy hollow. c. he is married to katrina van tassel and they live happily ever after. d. he is chased by someone he believes to be the headless horseman. 4. how do the villagers react to rip van winkle when he first returns to town after disappearing for 20 years? a. they are kind to him. b. they ignore him. c. they are suspicious of him. d. they celebrate him as a hero. 5. which best describes rip van winkle? a. he's smart, funny, and generous, but he's also spiteful. b. he's sweet, romantic, and handsome, but he's also impatient. c. he's simple, good-natured, and well-liked, but he's also lazy. d. he's old, wise, and friendly, but he also has a short temper 6. which best describes "rip van winkle"? a. it is an american epic. b. it is a true story. c. it is a ballad. d. it is an american legend. -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Read the following excerpt from life on the mississippi by mark twain. no girl could withstand his charms. he "cut out" every boy in the village. when his boat blew up at last, it diffused a tranquil contentment among us such as we had not known for months. but when he came home the next week, alive, renowned, and appeared in church all battered up and bandaged, a shining hero, stared at and wondered over by everybody, it seemed to us that the partiality of providence for an undeserving reptile had reached a point where it was open to criticism. how does twain's use of understatement serve his purpose? be sure to use specific details from the text to support your answer.

Plagiarism quiz read both the paragraph below and the information following it that identifies the source using the american psychological association format. then read each of the numbered statements and determine if each is plagiarized or not. circle “yes” if the statement is plagiarized, “no” if it is not, and then fix the “yes” answers). original source the presence of the taiwanese on everest was a matter of grave concern to most of the other expeditions on the mountain. there was a very real fear that the taiwanese would suffer a calamity that would compel other expeditions to come to their aid, risking further lives, to say nothing of jeopardizing the opportunity for other climbers to reach the summit. but the taiwanese were by no means the only group that seemed egregiously unqualified. camped beside us at base camp was a twenty-five-year-old norwegian climber named peter neby, who announced his intention to make a solo ascent of the southwest face, one of the peak’s most dangerous and technically demanding routes—despite the fact that his himalayan experience was limited to two ascents of neighboring island peak, a 20,274-foot bump that required little more than vigorous walking. krakauer, j. (1998). into thin air: a personal account of the mount everest disaster. new york: anchor books, 122 - 3. student samples yes 1. there was a very real fear that the taiwanese would suffer a calamity that would compel other expeditions to come to their aid(krakauer, 1998). no) 2. many climbers overestimate their abilities, as krakauer (1998) explains when he writes of peter neby, whose himalayan experience in the past “required little more than vigorous walking” (122 - 3). no 3. jon krakauer (1998) discusses other concerns besides those of unpredictable weather and his own climbing group’s capabilities. for example the existence of a taiwanese group on everest was a matter of serious unease to most everyone else on the mountain. yes/no 4. krakauer (1998) states that the taiwanese group was not the only inexpert climbers to attempt mt. everest: camped beside us at base camp was a twenty-five-year-old norwegian climber named peter neby. . [whose] himalayan experience was limited to two ascents of neighboring island peak, a 20,274-foot bump that required little more than vigorous walking (122 – 3). yes/no 5. the author asserts that the taiwanese “were by no means the only group that seemed egregiously unqualified.” yes/no 6. in his book into thin air, jon krakauer (1998) discusses many of the dangers he noted prior to his disastrous attempt to climb mt. everest in 1996. among them were encounters with other groups and individual climbers who were ill-trained and ill-equipped to handle the demands of such a climb.