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If the author were going to add another heading and paragraph to strengthen his argument, which heading would be MOST effective?

anne's craft goods

123 e mason drive, johnson, ms

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to whom may it may concern;

i have recently ordered a product from your online shop. the shipping details read that my order would be delivered by the 8th of december, whereas it was delivered the 13th. i needed the package for a christmas exchange. 

since i paid for overnight shipping, but did not receive the package in the time allotted, i am kindly asking for a refund. the product was just perfect, but i do not believe i should have to pay for a quick shipping if it came late.

you for your time, i hope to hear from you soon.

sincerely,

john smith

i believe the answer is inference

b. the poet identifies with private people.

    in the stanza, dickinson states she doesn't wish to seek fame and recognition from the public eye. nor is she afraid of authority figures, and you can definitely tell she isn't hiding something. more as she identifies with private people, who are not known by the community