Is nonverbal communication through factors such as tone, pitch, quality, rate of speech, laughter, tears, belches, and even hesitation or sighs.

Paralanguage.

Explanation:

'Paralanguage' is demonstrated as the non-lexical or non-verbal element of communication reflected by speech itself and these components or factors include the tone, tempo, pitch, gestures(sighs or laughter), noises of hesitation, tears, the rate or vocal quality in which the speech is delivered, etc. These are primarily the vocal characteristics that function to create the desired impact(through conveying the emotional or nuanced aspect of the information) on the audience and elicit an intended response from the audience. Therefore, 'paralanguage' is the correct answer.

16.) true

17.) true

18.) no information in the text

19.) false

20.) no information in the text

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