When a customer sends a complaint via email ,what is the best way to respond?

Compare and contrast life in the capitol to life in district 12

Read the passage from an argumentative essay. many endangered species are currently threatened by climate change. there are some laws already in place, but are they effective enough? anyone with a conscience knows that these creatures deserve the chance to survive without outside threats impeding their survival. i suppose this is a tough decision for lawmakers, but i hope they choose wisely. which statement best evaluates the claim in the passage?

Returning from vietnam, we were indeed given a parade. crowds of screaming people waving signs — not just on one road, one day. no, they were everywhere. every day. on the streets, on the television, on the radio. a hot, angry tangle of shaking fists and ugly words that threatened us like a monster with a hundred heads. our country had chewed us up and spit us out, and now we were being treated as if it were our fault. what is one way the author's use of language contributes to the tone of this passage? a. the use of figurative language creates a feeling of resentment. b. the phrase "hot, angry tangle" is used sarcastically to create irony. c. the word "parade" is used sarcastically to create a lighthearted mood. d. the parallelism draws attention to the confusion of those returning.