An ad for a premium promotional plan announces a two-
day shipping program for all orders. a gentleman decides
to take advantage of the plan and orders an air purifier to
with his seasonal allergies. he is notified that he will
receive the item on saturday afternoon, or before 8 p. m.
nothing arrives. sunday comes and goes - no package.
the man's allergies are tormenting him. on monday, he
calls the company and asks where his saturday shipment
is. the customer service representative says, "oh, we don't
deliver on sundays and mondays, but you should receive
your purchase by tuesday evening, guaranteed! "
based on this work of satire, what is most likely the author's opinion?
o
a. the customer service representative does not know how to
the man
o
b. the company has exaggerated its two-day shipping promise.
o
c. the man's allergies increase because the company lied.
o
d. the man didn't receive his package on time because he was rude.