English, 09.10.2019 01:30 Galaxystyx
Jon, one of your employees, is in the early stages of telling you about a problem and you can tell that he has some strong emotions about the issue. in order to build rapport and jon feel heard, it would be most appropriate for you to:
a) reflect what he says
b) paraphrase what he says
c) make observations
d) express your thoughts and feelings
e) be direct with jon
Answers: 2
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Jon, one of your employees, is in the early stages of telling you about a problem and you can tell t...
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