What are some possible solutions to the problem in the
e-mail? check all that apply.

ethos, logos, and pathos.

the answers are:

1. dolores driscoll - b. first person minor

dolores is a minor character who happens to be driving the bus at the time of the accident. she narrates picking up each of the children and her last memory is the children being thrown around the bus.

2. billy ansel - a. first person major

billy loses his twins in the accident. he tells his own story, how he witnessed the accident and how he tried to the rescuers. he is a major character, as he is at the center of the story.

3. mitchell stephens - c. first person observer

mitchell enters the story after the accident. he is a lawyer who learns about the accident based on other characters observations. though he tells the story from a first person perspective, he is just an observer.

as for matcthing the message or lesson posted with the person who said them:

1."obviously, you can't control everything, but you are obliged to take care of the few things you can. i'm an optimist basically who acts like a pessimist. on principle. just in case." - dolores driscoll

2. "i could no longer believe even in life. . for me now the only reality was death." - billy ansel

i believe the answer is: b. mr. head had a long, tube-like face with a rounded open jaw and a short depressed nose.

this is because in the un-revised sentence it said that mr. heads face was long and tube-like, and he had a rounded open jaw. this is not a very grammatically correct because of how it seems to drag on with the and, replaced with, with, makes it sound more fluent in the description.

i would say the answer is erm c but if you dont agree im so sorry