Unit 12 exceed customer expectations
learning outcome 1 understand how to exceed customer expectations
assessment criteria 1
1.1 explain how customers form expectations of the service they will receive
1.2 explain legislation, organisational policies and procedures that can limit or vary the
service offer
1.3 explain the types of actions that customers are likely to perceive as adding value
1.4 explain how to recognise when actions taken to offer added value could be built into the
service offer

Nothing and you doing nothing much better than nothing you doing nothing and

C. his bad side hope this !

Hi! your answer would be  the women's association.  here's why:   "the childrens toys" should be "the children's toys".  there's no apostrophe anywhere, and should go after "children". it does  not go after the 's' because children is already plural, and you usually only add an apostrophe after a plural noun ends with an s, like boys or girls, for example. that is the boys' toys."the women's association", is correct.  it's kinda like the one above.  "the childrens' toys", is not correct. reason why is explained in the first one.  "none of these" isn't correct, because "the women's association" is correct.  hoped i and if you have any more questions, ask me.  -dawn