Why does the author list the “varying cast of characters” in the passage above? which organizational type dominates the passage?

the pronoun reference replaces a noun, but you have to make sure there's no room for confusion.

in the first sentence "her" could be referring to shely or to the sister. the answer there is "shelly called her sister and told her about the new baby."

in the second sentence "it" could be referring to the roof or the floor. the answer there is "since the roof leaks on the family room floor, we need to repair the roof."

i’m pretty sure it is the second

i think that it is letter d.