Evaluate the clarity and effectiveness of the excerpt below from a letter of complaint and answer the question that follows.
i purchased a kool action game system from bullseye on october 27, 2010 for $109.99. it seemed like a great price until i got it home and began trying to put the thing together. several parts are missing, and the store refuses to exchange the unit because it was on sale. it was not marked “as is,” so i expected a complete and functioning unit.
what, if anything, should be added to this excerpt to the reader address the concern?

1. read the following excerpt from franklin d. roosevelt's "fireside chat 19":

on the other side of the picture, we must learn also to know that guerilla warfare against the germans in, let us say serbia or norway, us; that a successful russian offensive against the germans us; and that british successes on land or sea in any part of the world strengthen our hands.

remember always that germany and italy, regardless of any formal declaration of war, consider themselves at war with the united states at this moment just as much as they consider themselves at war with britain or russia. and germany puts all the other republics of the americas into the same category of enemies. the people of our sister republics of this hemisphere can be honored by that fact.  

the true goal we seek is far above and beyond the ugly field of battle. when we resort to force, as now we must, we are determined that this force shall be directed toward ultimate good as well as against immediate evil. we americans are not destroyers — we are builders.

analyze the effectiveness of this excerpt. how does it function within the speech as a whole? how does the structure of the excerpt to convey the speech's purpose and key points? support your argument with evidence from the speech. (10 points)