the question is above in the picture. : ).

The author's use of language in these sentences affect the passage in that the informal language in "sore heads" and "pulled and j*rked" indicates the author experienced the same treatment as the patients, giving the passage a resigned tone.

After seeing how the other patients were treated in shock, the narrator seems to hope for a salvation from such experience, but eventually accepts what comes and has no other choice than to give up to the suffering.

do you have more to the question?