Micah is the chemist for a large cleaning solution manufacturer. Micah works hard on formulas that most employees in the company do not understand. When a co-worker emails Micah with a question, Micah replies in all capital letters because, in his opinion, it communicates that his response is important. What issue might arise from Micah’s email replies? a. Micah’s emails might be returned to him undelivered.

b. Micah’s emails might be lost in the company’s email system.

c. Micah’s co-workers might think that Micah is yelling at them.

d. Micah’s emails might get sent to another company.