Which of the following is MOST likely to be true about a service manager? Select one:
a. They are responsible for the function of the service department.
O b. They do not need to have well-established skills in communication.
O c. They do not need to know how to motivate people.
O d. They need to possess abundant technical knowledge about vehicles.

Apipe with an outside diameter of 15 cm is exposed to an ambient air and surrounding temperature of -20°c. the pipe has an outer surface temperature of 65°c and an emissivity of 0.85. if the rate of heat loss from the pipe surface is 0.95 kw per meter of length, the external convective heat transfer coefficient (h) is: (a) 12.5 w/m"k (b) 18.6 w/mk (c) 23.7 w/mk (d) 27.9 w/mk (e) 33.5 w/mk