Engineering, 17.11.2020 21:40 ilovevegene
4. According to authors Murphy and Murphy, a 2% increase in customer
retention has the same net effect on a business as decreasing costs by 10%.
A. O True
B. O False
Answers: 3
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4. According to authors Murphy and Murphy, a 2% increase in customer
retention has the same net eff...
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