While it may not be possible to make the receiver happy when you deliver bad news, you can reduce bad feelings by structuring your message in a sensitive way. Most negative messages take an indirect approach, using a buffer, providing reasons, delivering the bad news with empathy, and closing pleasantly. What buffering technique are you using if you show in your opening that you care and are concerned

Acommercial grade cubical freezer, 4 m on a side, has a composite wall consisting of an exterior sheet of 5.0-mm thick plain carbon steel (kst= 60.5 w/m k), an intermediate layer of 100-mm thick polyurethane insulation (kins 0.02 w/m k), and an inner sheet of 5.0- mm thick aluminium alloy (kal polyurethane insulation and both metallic sheets are each characterized by a thermal contact resistance of r 2.5 x 104 m2 k/w. (a) what is the steady-state cooling load that must be maintained by the refrigerator under conditions for which the outer and inner surface temperatures are 25°c and -5°c, respectively? (b) for power saving purpose, which wall material should be increased/reduced in. thickness in order to reduce 50% of the cooling load found in part (a)? redesign the thickness of the proposed material. 177 w/m-k). adhesive interfaces between the q=575.93 w