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Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

Design a class tictactoe that: holds the following information about the game: two-dimensional array (3 by 3), and winner. add additional variables as needed. includes the functions to perform the various operations on objects. for example, function to print the board, getting the move, checking if move is valid, determining if there is a winner after each move. add additional operations as needed. includes constructor(s). write the functions of the class, and write a program that uses the class. the program should declare an object of type tictactoe. the program will create the board and store it in the array. the program will allow two players to play the tic-tac-toe game. after every valid move update the array, check if there is a winner. if there is no winner and no tie, then print the board again to continue.

Which of the following statements is false? a. a class can directly inherit from class object. b. if the class you're inheriting from declares instance variables as private, the inherited class can access those instance variables directly. c. a class's instance variables are normally declared private to enforce good software engineering. d. it's often much more efficient to create a class by inheriting from a similar class than to create the class by writing every line of code the new class requires.