Body positioning is an example of what type of communication? Verbal
Effective
Nonverbal
Ineffective

Think about a recent customer service experience - either positive or negative. write a brief summary of that experience. now think about those four characteristics we look for in customer service representatives. how did the representative in your example stack up? write down your answer and give specific examples.

Word vocabulary words: print, proofread, status line, graphics, font effects, left margin, justification, line spacing, copy/paste, data. review words: font point, bold, save, center, error. fill in the correct word for the definition and then transfer the letters to the appropriate spot by number. some numbers will be found multiple times. you will end up with a quotation about…… what else? 1 2 3 4 5 6 7 8 9 10 11 12 13 14 k 16 17 18 19 20 21 22 23 24 25 8 27 28 29 w 31 32 k 34 35 36 w h 39 40 41 42 8 44 45 46 47 48 49 50 51 52 53 54 55 .1. a software function that records keystrokes on a disk or drive so information can be 5 4 52 9 later retrieved. p n 2. to produce a paper copy of information. 10 7 12u n 3. a display that shows the location of the cursor, pages, etc. 45 46 18 27 36 20 42p4. pictures or images, located in clip art or other files. 6 24 44 28 34 49 555. any mis-stroke of a key. 47 41 48 2 10 n6. allows major changes to the font such as shadow, emboss, etc. 21 25 46 35 23 21 29 14 22 17 n7. a feature that centers lines of text horizontally. 49 53 46 9 51 p8. size of the font 31 16 22 b l 9. a feature that prints designated text darker than the rest to add emphasis. 32 3 . p10. to compare copy on a display screen or printout to the original 24 39 25 23 54 9 50 3 and correct errors. j un 11. a feature that allows text to be aligned at the left 11 12 7 21 16 49 40 46 34 2 and right margins. leftn 12. amount of blank space on the left side of the paper. 8 18 41 6 34 linen 13. number of blank lines between lines of text. 17 4 49 13 1914. any information inputted into the computer. 3 4 46 44 p /p15. feature that duplicates text from one location and places it in another.

Jackson, who works in the finance department of a company, is holding a seminar for other employees on how to file taxes. only three employees sign up to attend the seminar. which device can he use to share his presentation with a group of three employees?