Possible solution or step resolve the problem 1. ensure your wired or wireless network hardware is switched on and plugged in.
A. Identify The symptoms and potential causes
B. Identify The affected area
C. Establish what has changed
D Establish The most probable cause
E. Determine if escalation is nessary
Implement an action plan and including potential effects.
F Identify the results and effect of the solution
2. Before assuming your internet connection is faulty. try visiting several popular web
sites rather than just one
A. Identify The symptoms and potential causes
B. Identify The affected area
C. Establish what has changed
D Establish The most probable cause
E. Determine if escalation is nessary
Implement an action plan and including potential effects.
F Identify the results and effect of the solution
3. To resolve an IP conflict, follow these instructions to release and renew your IP address. if your network uses static Ip Address manually change your different number.
A. Identify The symptoms and potential causes
B. Identify The affected area
C. Establish what has changed
D Establish The most probable cause
E. Determine if escalation is nessary
Implement an action plan and including potential effects.
F Identify the results and effect of the solution.
4. If you've recently installed or upgraded software farewalls on your computer, temporarily disable them to determine whether it May be the case of Internet connection problems.
A. Identify The symptoms and potential causes
B. Identify The affected area
C. Establish what has changed
D Establish The most probable cause
E. Determine if escalation is nessary
Implement an action plan and including potential effects.
F Identify the results and effect of the solution
5. Use one of these options to measure the strength of your wireless signal and try these ideas to expand the range WI-FI.
A. Identify The symptoms and potential causes
B. Identify The affected area
C. Establish what has changed
D Establish The most probable cause
E. Determine if escalation is nessary
Implement an action plan and including potential effects.
F. Identify the results and effect of the solution
6. Confirm the Wi-Fi channel number and encryption keys on your router have not recently (check with network administrator if nessary).
A. Identify The symptoms and potential causes
B. Identify The affected area
C. Establish what has changed
D Establish The most probable cause
E. Determine if escalation is nessary
Implement an action plan and including potential effects.
F Identify the results and effect of the solution
7 check the router's lights and console if possible to ensure it is running and responding properly.
A. Identify The symptoms and potential causes
B. Identify The affected area
C. Establish what has changed
D Establish The most probable cause
E. Determine if escalation is nessary
Implement an action plan and including potential effects.
F Identify the results and effect of the solution
8. Check the computer for malware and remove any found. On Windows computers computers, try resetting the network connection. Reboot the computer if nessary.
A. Identify The symptoms and potential causes
B. Identify The affected area
C. Establish what has changed
D Establish The most probable cause
E. Determine if escalation is nessary
Implement an action plan and including potential effects.
F Identify the results and effect of the solution

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