Communication channels develop outside the organizational structure and do not follow the chain of command.

Informal

Explanation:

In an organization, information flows forward, backward and sideways. This flow of information is called communication. The communication channels of the company refer to the way information flows within the organization.

In this network known as communication, a manager becomes a link. Instructions or decisions flow up, down or sideways, depending on the manager's position in the communication network.

Informal communication channels:

In a formal work environment there is always an informal communication network. Informal communication channels are outside the formal command structure. Examples of informal communication are quality circles, teamwork, lunch in the cafeteria where employees can still receive important information from the organization but in an informal atmosphere.

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