Which of these sources of hardware problems is not one of the primary categories that account for most hardware support problems?

You work in the accounting department and have been using a network drive to post excel workbook files to your file server as you complete them. when you attempt to save a workbook file to the drive, you see the error message: “you do not have access to the folder ‘j: \’. see your administrator for access to this folder.” what should you do first