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Antonia is the supervisor of consumer-products recycling at a large electronics recycler. The recycled products include PCs, laptop computers, smartphones, and cell phones. The profit margins are quite thin in consumer-products recycling. As a result, the recycling technicians must work rapidly to recycle enough material to cover expenses and make a profit. Many of the recycling technicians are people who have been given a second chance, such as former prisoners or drug addicts. Many of these workers have not yet developed a strong work ethic. Antonia has been instructed by higher management that she must rise to the challenge of keeping the workers strongly motivated. Antonia decides to use rewards and punishment, to motivate the technicians reporting to her. Which one of the following is likely to be an effective tactic for Antonia to use?(Assume that Antonia has the approval of upper-management to use the tactics described next.)A) Explain to the technicians that being a consumer-products recycler is privileged work and that they should be grateful to their employer. B) Inform the group not to be too concerned about external rewards because good work is its own reward. C) Give small financial incentives, such as $20 for a week of attaining the production goal. D) Explain to the group that she is setting relatively low expectations for them because of their records as former convicts and drug addicts.

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Antonia is the supervisor of consumer-products recycling at a large electronics recycler. The recycl...
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