Which are steps taken to diagnose a computer problem?

Complete Question:

Which are steps taken to diagnose a computer problem?

Group of answer choices.

A. Reproducing the problem and using error codes.

B. Reproducing the problem and troubleshooting.

C. Using error codes and troubleshooting.

D. Using error codes and stepping functions

C. Using error codes and troubleshooting.

Explanation:

The problem-solving process can be defined as the systematic approach used to identify and determine the solution to a particular problem.

The steps involved in the problem-solving process are;

1. Identify and define the problem: this is the first step to be taken in solving a problem. This is to ensure that, the focus is on the main issue or situation and all efforts is channeled in the right direction rather than the symptoms.

2. Gathering of information: this helps to consider the options available in solving a problem effectively.

3. Consider your options: this helps to compare the available and viable solutions to the problem.

4. Weigh disadvantages and evaluate a solution: you weigh the disadvantages of each solution, before choosing the one with the least disadvantages.

Hence, the steps taken to diagnose a computer problem includes using error codes and troubleshooting.

Basically, if a computer encounters a problem while trying to perform a task, the computer is designed to ascribe an error code to that particular problem. This feature allows an administrator to identify what is likely to be the cause of the problem and subsequently used for establishing a theory of probable cause while troubleshooting the computer system.

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