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Ray worked all morning trying to fix Lisa's broken computer. Ray discovered a problem with the RAM and replaced a bad module. He put the computer back together and tested the new RAM. He rebooted the computer into UEFI, and all the modules were read properly. Ray documented the problem and the solution in his tracking software and now is ready to head back to his work area. Who decides whether the work is completed and that Ray can return to his work area

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