A participant in a usability test completes one of the tasks and then starts to tell a story about a problem the participant had with a similar product. After about 1 minute, the moderator interrupts the participant and says "Your story is interesting, but it is now time to move to the next task. There will be more time at the end of the session for you to continue your story." This provide an example of which role of a moderator?
1. Recruiter
2. Gracious Host
3. Neutral Observer4. Leader

4. Leader.

Explanation:

A moderator is an individual who presides over a discussion and regulates how the sessions go.

In the case of usability test, a moderator is expected to be in charge of the session, neutral and unbiased with respect to the product being tested, and approachable by the participants.

In this scenario, the moderator interrupts a participant from telling a story about a problem the participant had with a similar product and said "Your story is interesting, but it is now time to move to the next task. There will be more time at the end of the session for you to continue your story."

Hence, the moderator was acting as a leader in his role.

This simply means that, the moderator was being in charge of the session and thus in full control of the pace or timing. As a leader, the moderator ensures a smooth running of the usability test and the participants.

answer; i do believe the correct answer is ( retailing); good luck