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Analyze the problem statement. Select the correct answer.

Vision: We want to maintain our high customer service standards as we gain more customers.

Issue: We have limited staff who are highly trained. We could automate some tasks to expand the number of customers each employee can respond to.

Method: Create new software to automate unnecessary customer service tasks and monitor outcomes.

This is a clear, well-defined problem statement.

This problem statement will not help stakeholders to participate.

This problem statement does not provide a useful statement of method.

This problem statement does not describe the issues.

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Answers: 2

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Analyze the problem statement. Select the correct answer.

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