Your friend is using Internet Explorer to send and receive email using her Hotmail account. She received a Word document attached to an email message from a business associate. She double-clicked the Word attachment and spent a couple of hours editing it, saving the document as she worked. Then she closed the document. But where’s the document now? When she later needed it, she searched her email account online and the Documents folder on her hard drive, but she could not find the document. She called you in a panic asking you to help her find her lost document.