What should a consultant recommend to meet these requirements? Universal containers requires that users have the ability to view specific cases, as determined by product type field on the case. An e-mail should be sent to the users when a case to which they have access is created or closed.
A. Auto response rules
B. Workflow rules
C. Case teams
D. Escalation rules

B. Workflow rules

Explanation: Workflow rules can be described as the major container for workflow instructions.Workflow rules helps an organisation to automate its processes and systems in order to ensure that the Organisation performs efficiently and excellently.

Workflow rules are be categorised into two main categories using the "if and then" criteria

Criteria: The “if” part of the “if/then” statement.

Action :The “then” part of the “if/then” statement.

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