Jordan says she cant access files on the server any more. no other user has reported this problem and she can ping the server from another computer successfully. typing ping 127.0.0.1 from jordans computer is also successful. using ping to try to reach the server or any other computer from jordans computer fails. a check of ip settings on jordans computer shows that her static ip address and other information is good. what is the most likely cause of the problem?

Lan cable was disconnected or unplugged from jordan's PC

Explanation:

According to the scenario, no user other than Jordan has reported the problem which means that there was no issue in the network or server.

As IP address ping of 127.0.0.1 was successful means that the configuration of the IP address was also correct and the DHCP server was working correctly.

After all assessment one of the main cause could be the disconnection of the LAN cable from Jordan's computer.