Case projects
case project 13-1
a user calls to report that she's unable to log on to e-mail, and you ask a cou-
ple of questions. because you know that no one else is using the network right
now, you can't determine whether the problem is unique to her machine or
affects the entire network. probing further, you learn that she's also unable to
print. you decide this problem is probably easier to troubleshoot from the
user's computer.
using the eight-step problem-solving process covered in this chapter, outline
the items you must check and the questions you must ask when you arrive
at the user's office. based on the possible responses to your questions, describe
the actions you will take to correct potential causes of this problem.