Employees working primarily at the decision level interact directly with customers and handle all the routine transactions where their decisions follow predetermined policies and procedures that spell out how to handle different situations.

Operational

Explanation:

Mainly there are three categories under management decision level.

which are as follows :

Strategic decision level: The strategic decision level is the topmost level of management. as here all the strategies are made which gets followed by the lower level.

Tactical decision level: tactical decision level is below the strategic level, its main purpose is to utilize the resources to achieve the goals set by the strategic management level.

Operation decision level: The operation decision level is the lower level of management decision level. Its main purpose is to making a decision on a daily basis directly with the customers and giving them decisions according to the predetermined policies of the upper level.

Hence according to the scenario, the most appropriate answer is operational.

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