Acredit card company receives numerous phone calls throughout the day from customers reporting fraud and billing disputes. most of these callers are put "on hold" until a company operator is free to them. the company has determined that the length of time a caller is on hold is normally distributed with a mean of 2.5 minutes and a standard deviation 0.5 minutes. if 1.5% of the callers are put on hold for longer than x minutes, what is the value of x? use excel, and round your answer to two decimal places.

How would you cite different books by the same author on the works cited page? moore, jack h. folk songs and ballads. salem: poetry press, 1999. print. moore, jack h. ballads in poetry – a critical review. dallas: garden books, 1962. print. moore, jack h. folk songs and ballads. salem: poetry press, 1999. print. –––. ballads in poetry – a critical review. dallas: garden books, 1962. print. moore, jack h. ballads in poetry – a critical review. dallas: garden books, 1962. print. moore, jack h. folk songs and ballads. salem: poetry press, 1999. print. moore, jack h. ballads in poetry – a critical review. dallas: garden books, 1962. print. –––. folk songs and ballads. salem: poetry press, 1999. print.