Which capability can be used to accomplish this? universal containers uses a custom object to track site visits. when the status of a site visit is changed from in progress to on hold the business wants the site visit owner to be automatically assigned to an on hold queue. a. visual workflowb. apex triggerc. assignment ruled. action

It can sometimes be called a process chart.

I’d say platform as a service (paas) or application platform as a service (apaas) or platform base service is a category of cloud computing services that provides a platform allowing customers to develop, run, and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an app.