Olivia is a social service worker. her job requires her to visit her clients in their homes throughout the city. she frequently makes several visits each day without returning to her office between visits. it is often necessary for her to get in touch with her office during the day. she also needs to call clients during the day to confirm visits or to reschedule. at the end of her visit, she needs to make notes about the visit. on occasion, the route she has mapped out for herself cannot be used, either due to an accident or construction. she keeps a pad of paper in her car and relies heavily upon her cell phone. sometimes she enters notes directly into her laptop, which she keeps in her car. she would like to use only one telecommunications tool when she is away from the office. apply the decision-making process to olivia's situation. use 1–2 sentences to describe how olivia might apply each step of the process.