Toro, a lawn mower and snow thrower manufacturer, encourages wholesalers and retailers to stock up on lawn mowers in january and february and on snow throwers in july and august—five or six months before the seasonal demand by ultimate consumers. toro is using to smooth out seasonal manufacturing peaks and troughs, and to reward wholesalers and retailers for having supplies in stock at the time they are wanted by customers.

Over the past year, three of the star salesmen at family resorts international's corporate office have been lured away to competitors. on top of that, karina, the general manager of the sales department, has noticed that most employees come in, do their jobs, and leave. family resorts offers a good salary, benefits, and tuition reimbursement, as well as a number of development and training programs. most employees seem contented enough, but karina would like to do something to increase the level of engagement among her staff. what do you think karina should do?