The top management of a cereal manufacturing company wants to change the packaging of their products and appeal to attract a younger age group. since the company is located in three cities, the top management wants the managers from each city to weigh in and give their suggestions for improvement. a group leader is first picked, and the problem to be solved is written down. after this, a questionnaire is e-mailed to all the participating managers. the managers are asked to list down solutions to the problem and e-mail the questionnaire back to the group leader. this scenario illustrates the first few steps of

two years ago, when picking flowers in the mountains back of yosemite valley, i found a book. it was blotted and storm-beaten; all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however; many of the inner pages were well preserved. and although all were more or less stained and torn, whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today; its granite pages have been torn and blurred by the same storms that wasted the castaway book.

two years ago, when picking flowers in the mountains back of yosemite valley; i found a book. it was blotted and storm-beaten, all of its outer pages were mealy and crumbly. the paper seemed to dissolve like the snow beneath which it had been buried, however, many of the inner pages were well preserved. and although all were more or less stained and torn; whole chapters were easily readable. this is the condition of the great open book of yosemite glaciers today, its granite pages have been torn and blurred by the same storms that wasted the castaway book.