:i can't believe it! now our pay depends on meeting goals! doesn't effort count for anything anymore? i have the same goals that suki does, and i have to work twice as hard to meet them! my are much higher than hers, and ruth knows it! but suki's getting the exact same as i am!

Setting the pay according to the goals achieved by a group may not be considered beneficial to everyone, thus decreasing motivation. Pay-for-performance or according to individual performance may help motivate the employee but increasing individuality in terms of performance may also decrease group cohesiveness or group-related values. The speaker here shows depreciation by undervaluing another's work to overvalue or protect one's own.

answer; management is about coping complexity and leadership is about coping with change; i believe this is correct; ///good luck                                          

(b) management: leadership