When it comes to product liability, supply management: lowers risk by ensuring that suppliers deliver defect-free goods.

has little or no role since this is essentially a legal action.

has responsibility only to the internal customer, not the final customer.

is liable depending on the type of warranty agreed to in the contract.

Statistical process control charts: a. indicate to the operator the true quality of material leaving the process. b. display upper and lower limits for process variables or attributes and signal when a process is no longer in control. c. indicate to the process operator the average outgoing quality of each lot. d. display the measurements on every item being produced. e. are a graphic way of classifying problems by their level of importance, often referred to as the 80-20 rule.